We process all purchases immediately
Most orders are filled and shipped the same day
We do occasionally fall behind on despatching orders, if we have no stock on hand or if there is an abnormally large queue. It may take up to 72 hours on some ocassions to send out orders, but this is an exception. If the purchase is made before noon on any business day, and the items are in our warehouse, the shipment is sent out the same day. Some deliveries may arrive a day or two following the purchase if the destination is within Victoria, while some can take up to ten days if the address is very distant from our warehouse. If the address for delivery is within Australia, the goods are most likely to be delivered by Australia Post and can reasonably be expected to arrive within 3 to 10 working days. If you feel that your order has been unreasonably delayed, please contact us and we will be happy to trace your shipment.
Credit cards and security
Our company does not have access to credit card information at any stage of a transaction. All Credit card information is entered directly by the customer, into the ANZ's Secure Internet Payment Gateway, which authorises and completes the transaction.
Disruptions to internet & system failures. E.&O.E.
In the case of network, systemic, IT based, or bank transaction errors, we will make every attempt to deliver to the customer a fair and reasonable outcome. The shopper must be vigilant generally when making purchases through the internet and be wary of it's nature.
We take all reasonable precautions in the administration and maintenance of our on-line systems, and advise our site visitors to be prudent, to exercise caution, and to not abuse the service
The Winelistaustralia team
possess many decades of accumulated experience in the fine wine industry,
we are dedicated to delivering the highest standards of customer service
Phone us on 1300 996 891 and we'll respond ASAP
The team behind Australianewzealandwines have been servicing wine connoisseurs since 1975. We have an established following throughout Australia and service a growing number of wine enthusiasts around the globe. We possess an accumulated wealth of experience with wine growers and distributors, that carries back decades and continues to develop through efforts like Australianewzealandwines.com.au