We do occasionally fall behind on despatching orders, if we have no stock on hand or if there is an abnormally large queue. It may take up to 72 hours on some ocassions to send out orders, but this is an exception. If the purchase is made before noon on any business day, and the items are in our warehouse, the shipment is sent out the same day. Some deliveries arrive a day or two following the purchase if the destination is within Victoria, while some can take up to ten days if the address is distant from our warehouse. If the address for delivery is within Australia, the goods are likely to be delivered by Australia Post and can reasonably be expected to arrive within 3 to 10 working days. If you feel that your order has been unreasonably delayed, please contact us and we will be happy to trace the shipment.
Orders can be insured in full for a fee of 1%. This is paid by the customer and is exclusive of the stated price of the product. The fee is processed automatically during checkout and is added to the total bill before being presented for payment.
Purchases to destinations outside Australia are sold Duty Free and are subject to higher shipping and handling fees. We will not be liable for cost or inconvenience transpiring from customs restrictions, import duties and tariffs peculiar to the destination. The customer must bear all costs and burdens in relation to fees and delays resultant from international orders. We always endeavour to deliver goods purchased as promptly as is possible so that we may serve our customers again.
Changes of vintage
Vintage changes are a daily occurrence, and often come without warning. We take great efforts to provide our customers with the vintages stated on this website, however due to the nature of wine we may need to notify customers of vintage changes or substitutions before we despatch any items. In situations where the wine ordered was offered on an unspecified vintage basis, we will fill the order with the available vintage. Where a customer has been disappointed by way of a vintage substitution, we will make every effort to find an item that satisfies the client.
Refunds and exchange policy
It is a commonly known fact that wines or other consumables may leave their place of production in a tainted or inferior condition. If the customer should receive a product in such condition, we ask that they contact us immediately so that we can take action. If the goods are suspected by ourselves or our suppliers to be questionable, we will make every effort to provide a replacement or a like exchange to the customer. We will not refund or re-credit where the customer has sampled the goods and decided that it was not to their taste.
Old, cellared wines & spoilage
Old, cellared and back vintages are sold on an "as is" basis. There is risk inherent to handling such an item and the buyer must beware. The buyer accepts all losses resultant from purchasing a stale or undrinkable vintaged item, and once these products have been purchased, we will not consider a refund. We will never offer for sale any item that we have reason to believe is of dubious quality and would immediately withdraw from sale any item that is suspected of being undrinkable or unhealthy.
Out of stock
It is to be expected that our inventory or our suppliers' inventory will become unexpectedly depleted of stock items. When this occurs we reserve the right to provide a like substitute where reasonable. It is in the best interests of the customer and our business, to satisfy and ensure our clients' satisfaction. With this in mind, where appropriate we will attempt to contact the purchaser of depleted stock items to make an arrangement satisfactory to all parties.
Do we collect or retain people's details?
We are committed to the protection of any personal information provided to us. Australianewzealandwines.com.au can only collect or retain the details that are freely provided to us by site visitors.
There are two purposes for which we may invite our viewers and patrons to submit their details.
- When making a purchase, to verify the credit card user and to determine a delivery address. We do not see or retain credit card numbers. These are processed directly by the Australia New Zealand Bank. We also invite returning patrons to create a username and password, for the purposes of shortening the checkout process.
- Registration to newsletters and informative emails that subscribers may cancel at their discretion. In the event of a subscription cancellation, email addresses and relevant details are deleted from our records and will not be retained or transferred.
Our company does not disclose, distribute or sell any information collected from our customers to any other parties. If you suspect or become aware of any unauthorised use of your personal information, we ask that you contact us immediately.
All Information supplied to us by our customers and viewers, is used solely for the purpose that it is given.
Credit cards and security
Our company does not have access to credit card information at any stage of a transaction. All Credit card information is entered directly by the customer, into the ANZ's Secure Internet Payment Gateway, which authorises and completes the transaction.
Disruptions to internet & system failures. E.&O.E.
In the case of network, systemic, IT based, or bank transaction errors, we will make every attempt to deliver to the customer a fair and reasonable outcome. The shopper must be vigilant generally when making purchases through the internet and be wary of it's nature.
We take all reasonable precautions in the administration and maintenance of our on-line systems, and advise our site visitors to be prudent, to exercise caution, and to not abuse the service
The team behind Australianewzealandwines have been servicing wine connoisseurs since 1975. We have an established following throughout Australia and service a growing number of wine enthusiasts around the globe. We possess an accumulated wealth of experience with wine growers and distributors, that carries back decades and continues to develop through efforts like Australianewzealandwines.com.au